Responsible Business

Responsible business

Personal Group is moving forward with a strong ESG agenda to meet our environmental, social and governance goals.

Doing the right thing is at the heart of our business - driving positive change for our people, communities, and the environment.

A purpose-led Group

As a Group driven by a passion and commitment to improving people’s health and wellbeing, ESG is at the core of our business. Our purpose is to protect the unprotected and connect the unconnected. We exist in order to create a positive impact on society:

The progress that we make against our ESG goals is very important to us and a priority at Board level.

Doing the right thing is at the heart of our business, shaping both our daily work and long-term strategy. Our ESG approach, led by the Board, ensures we set and uphold meaningful targets, with progress linked to Senior Executive and Board compensation.

Our 2021-2023 Progress

Our commitment to being a responsible business is front of mind and the Board is committed to continuing to make progress on the goals formalised in 2020. Some of the highlights include:

Reducing energy consumption

Head office energy usage lowered from 14.3 Mwh / £m of revenue to 8.2 Mwh / £m before revenue restatement, as a result of efficiencies in energy usage and inclusion of solar panels.

Lowering fleet CO2 emissions

CO2 usage of the fleet has fallen by 17%, driven by replacement of fleet vehicles with lower CO2 and hybrid vehicles.

Giving back through PACT

The Group has continued its commitment to give 1% of EBITDA to its charity PACT through which it has maintained its long-standing partnership with Memusi.

Advancing workplace diversity

Improvements have been made in the equal representations at salary quartile level by gender and ethnic mix across the business with an ethnic employment proportion increasing from 14% to 18%.

Strengthening board diversity

Independent directors remain at 57% of the Board, with a 43% female ratio and a 14% ethnic proportion, all of which are within the targets set by the Board.

Fair executive pay

The Chief Executive pay ratio as a proportion of the median employee has remained in line with the market averages.

Our commitment to the environment

As a naturally low-emission business, we are committed to minimising our environmental impact through proactive measures across our operations and supply chain. We continuously work to reduce our carbon footprint and improve energy efficiency by sourcing electricity from renewable sources and optimising fleet management. Sustainability is at the heart of our approach, ensuring we operate responsibly for the future.

Social responsibility

We are committed to investing in our people, providing the support they need to thrive both in work and life. Our offerings are designed to create meaningful social impact, particularly for lower-income groups and vulnerable communities. As an employer, we champion inclusivity, striving to offer opportunities to people from all backgrounds while ensuring our business has a positive impact in the communities where we operate.

Governance is central to our ethos of operating with integrity.

Our goal is to continue to ensure and reassure our stakeholders that our governance is robust and compliant with all regulatory and legal frameworks.